QuickFill Tour
See how QuickFill simplifies marketing, fulfillment, service, accounting.
QuickFill Tour
See how QuickFill simplifies marketing, fulfillment, service, accounting.
Online Help
Access the entire QuickFill help system online.
Online Help
Access the entire QuickFill help system online.
LATEST NEWS
QuickFill/Qfie PCI Update
Check out the answers to many of your questions and get a look at what’s now available!
QuickFill Build 906
Download the demo of the latest release!
New Walkthrough Presentations
Twelve brief walkthrough presentations about using QuickFill and email, ODBC and a variety of helpful time and labor saving tips.
QuickFill, Qfie and PCI
Frequently Asked Questions
When will PCI compliant QuickFill and Qfie be available?
Version 1.9 of QuickFill has been shipped (November 22, 2010) to all of our non-Qfie supported users. The fully functioning QuickFill demonstration system, available from our downloads page, has also been updated to Version 1.9.
The Qfie programming and testing for credit card processing using Element Payment Services and Authorize.Net was completed in early August (2011). The changes included modifying the Qfie server(s) and database(s) for PCI compliance. We have begun (August 22, 2011) the process of migrating Qfie accounts to the new PCI compliant environment.
Programming and testing for credit card processing via Payflow will be completed before year's end.
Will entering transactions be more complicated or time consuming?
No, in fact having things “completed” immediately may end up saving you time! There will be no more waiting for credit card updates to find out if charges were accepted or declined. You will know immediately - while entering the transaction!
Any chance of getting a sneak peek at the new QuickFill?
We have created two Flash walkthroughs to let you get a look at exactly how the new transactions will work. We suggest that you view the 'Small' walkthroughs if you are using a lower resolution monitor.
- Enter a renewal with a credit card payment. Small Large
- Cancel a paid by credit card order and issue a refund. Small Large
Another option is to explore the fully functioning demonstration system which is available from our downloads page. This 'QuickFill demo' includes a test mode that will allow you to try out the new transactions.
Who is Element Payment Services (EPS)?
EPS is the credit card payment gateway and processor that we (CWC) have selected to integrate with QuickFill. Through this integration credit card payments and refunds will be entered “through QuickFill” in real-time. The sensitive credit card information covered by PCI standards will no longer be stored in QuickFill’s database.
EPS will also be available for use through Qfie. Other changes to Qfie will be made so that the existing Qfie credit card processors will still be available in a PCI-compliant environment.
Click here to read more about EPS or visit their Website.
What will this cost?
The upgrades to QuickFill and Qfie are covered by your Annual Support and Upgrade Agreement.
Once you have contacted EPS they will provide you with a detailed explanation of their pricing structure, a statement analysis and a free rate quote.
How do we reach EPS?
The easiest way is to ask us to submit a referral on your behalf. That way you will be contacted by an EPS representative who knows CWC Software, QuickFill and Qfie. If you prefer, you can request that EPS contact you by filling in this form.
How does this change our QuickFill installation?
Anything in QuickFill that performs credit card processing will require a “live” internet connection. This includes transactions (new orders, renewals, payments, bounced payments, refunds and cancels) and updates (renewal and issue label).
When we upgrade, what happens to the credit card data already in our database?
The upgrade program will remove the credit card fields (and the data in them) from your database. If the old card number field contained a credit card number, the last four digits of the number will be retained in the new payment record paynum field. Check numbers and other non-credit card number data that is found in the old card number field will also be saved.
A provision has been made for handling credit cards that were setup for reuse during autorenewal. Please see the next question for more information.
Can we do autorenewals with reuse of credit cards?
If you enter an order that is flagged for autorenewal using a credit card, QuickFill will prompt you for the credit card number and expiration date (but not the CVV2). That information will not be stored in the QuickFill database, but will be stored using EPS's "Payment Account Secure Storage (PASS)".
As part of upgrading your QuickFill database you will be able to "programmatically" set up the required PASS information at EPS for continuing to autorenew subscriptions currently setup for autorenewal with reuse of credit card information.
We currently do not process any of our credit card charges through QuickFill. Can we continue in this manner?
Yes, you will be able to enter payments using the “pre-paid by credit card” payment types. You will also be able to enter the last four digits of the credit card number to assist you in providing customer service.
Currently we use the QuickFill Internet Extension with Authorize.net (or Payflow Pro). Do we still need to work with EPS?
With the new QuickFill Internet Extension (Qfie) you can continue to use Authorize.Net or Payflow or you can switch to Element Payment Services.
If you are going to be processing credit cards for mail and/or telephone orders through QuickFill (via EPS) you may find it more convenient to switch your Qfie processing to EPS as well.